Personal Information We Collect

• Your Portnox account.We collect information about you when you submit it through the Portnox Products, including when you create an account with us. This may include your name, email address, profile picture, company name, postal address, and phone number. This may also include your payment information when you purchase any of the Portnox Products.
• We collect information you provide to us when you open a support request or otherwise communicate with us (such as through third-party social-media sites). This may include your name, email address, title, company, and any other information you provide in your request.
• Other information submitted by you.We collect information about you that you submit to us through the Portnox Products, such as when you participate in any interactive features of the Portnox Products or fill out a form on one of our websites. This information may include your name, email address, and mailing address.

• Your use of the Portnox Products.We collect information about how you use the Portnox Products, such as your session date, time, and duration; the pages you viewed; and the page you visited before navigating to the products or websites.
• Device information.We collect information about your computer or device when you access any of the Portnox Products, such as the type of browser you use, your IP address, and the location of your device.
• Cookies and similar technologies.We use cookies and similar technologies (like web beacons and pixels) to collect information about your interactions with the Portnox Products, including identifiers, usage data, session information, links clicked, pages visited, and mouse movements. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services. To learn more about how to control cookie settings please consult your internet browser.

• Other services linked to your account.We may collect information about you when you link your Portnox account with other services. For example, if you create or log into your Portnox account using third-party credentials via single sign-on, we may have access to certain information such as your name and email address, as authorized in your third-party profile settings.
• Our affiliates.We may receive information about you from one of our affiliates if you interact with them directly, for example through a support request. This may include your name, email address, and information about your request.
• Third parties.We may receive information about you from third parties that provide business information to us or from public sources. This information may include things like your name, title, email address, phone number, and social-media profile. We may combine this information with information we collect through other means described above.

How We Use Personal Information

• To provide the Portnox Products.We use information about you to provide you with access to the Portnox Products, including to create and manage your Portnox accounts, process transactions with you, and send you invoices.
• For research and to improve the Portnox Products.We use information about you, including website analytics, to improve the Portnox Products, including to monitor and analyze trends, usage, and other activities in connection with the Portnox Products so that we can continually improve them. We may also link or combine information about you with information we get from others to help understand your needs and provide you with better service.
• To communicate with you.We use information about you to communicate with you, including to send you technical notices, product updates, security alerts, support communications, and administrative messages about the Portnox Products (including important changes to the Portnox Products). This also includes sending you information about your account and data, such as when we update our terms or when we materially change how we use your data.
• For security.We may use information about you to maintain and increase the security of the Portnox Products, including to detect, investigate, and prevent fraud and other illegal activities from occurring, as well as to protect the rights and property of Portnox, our customers, and third parties.
• To market and promote the Portnox Products.We use information about you to send you promotional messages and to show you advertisements. This may also include using information about you to create more personalized advertising and suggest Portnox Products that may be of interest to you. We may also use information about you to facilitate contests, sweepstakes, and promotions, and to process and deliver your entries and rewards.
• To comply with legal obligations.We may use information about you to comply with our legal requirements. For example, we may process and retain information about your payments to us for tax and accounting purposes.
• With your consent.Finally, we use information about you for any other purposes that you have affirmatively consented to.

How We Share Personal Information

• Service providers.We use third-party service providers who work on our behalf, including to provide hosting services, authentication services, cybersecurity and anti-fraud services, and advertising, which may require us to share your personal information. A current list of our sub-processors is available here.
• For legal reasons.In rare cases, we may share information about you in response to a request for information if we believe disclosure is permitted or required by an applicable law, regulation, or legal process, including to comply with a subpoena or applicable court order. Further, we may share your personal information with any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under any agreement we enter with you or to protect the rights, property, or safety of Portnox or third parties.
• Business transfers.We may share your information in connection with, or during negotiations of, any merger, sale of Portnox assets, financing, or acquisition of all or a portion of our business by another company.
• We may share your personal information with our affiliate companies who may act for us for any of the purposes set out in this Privacy Policy, including our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.
• Marketing and analytics.We may share your personal information with analytics and search-engine providers that assist us in the improvement and optimization of our websites.
• Social Media.Some of our websites may contain social-sharing widgets or features that let you share information you find on our websites on third-party sites, including, for example, Twitter, LinkedIn, and YouTube. By doing so, you authorize us to facilitate this sharing of information, and you understand that the use of shared information will be governed by the social media provider’s privacy notice.
• We may share your personal information with your consent or at your direction.

Security

Retention

• the terms of our agreements with you;
• our legitimate interests (as outlined in this Privacy Policy);
• our legal obligations; and
• the amount and nature of your personal information.

Children

Your Choices

• Account information.Our customers may access, update, or change personal information they have provided to us by logging into the relevant Portnox application or emailing us at privacy@portnox.com. Subject to the terms of their agreements with us, customers may deactivate their accounts by emailing us at privacy@portnox.com, but we may retain certain personal information as necessary to comply with our legal obligations or for legitimate business purposes, such as to resolve disputes or enforce our agreements. We may also retain cached or archived copies of personal information for a certain period.
• You may opt out of receiving promotional emails from Portnox by following the instructions in those emails or by emailing privacy@portnox.com. If you opt out of receiving promotional communications, we may still send you non-promotional emails, such as those about your account or our ongoing business relationship. If you would like to opt out of receiving promotional phone calls, please contact us as outlined in the “Contact Us” section below

Data Privacy Framework Notice

Supplemental Notice for the EEA, UK, and Switzerland

• Right to access.You have the right to access your personal information that we hold, and receive it in a portable way.
• Right to update.You have the right to request that we update your personal information.
• Right to delete.You have the right to have your personal information deleted.
• Right to restrict processing.You have the right to request us to restrict or suppress the processing of your personal information where our processing is inappropriate.
• Right to object.You have the right to object to the processing of your personal information.
• Right to withdraw consent.You have the right to withdraw your consent at any time where we are processing your personal information based on your prior consent.

• where necessary to enter into or perform under a contract with you, including to provide the Portnox Products;
• where necessary for us to comply with a legal obligation;
• for our legitimate interests, as outlined in this Privacy Policy; or
• with your consent.

Supplemental Notice for California

• Right to access.You have the right to request that we disclose to you what personal information we collect, use, disclose, share, and sell about you.
• Right to delete.You have the right to request that we delete your personal information that we’ve collected.
• Right to update.You have the right to request that inaccurate personal information we hold about you be corrected.
• Right to restrict the use and disclosure of your sensitive information.You have the right to request that we limit our use and disclosure of your sensitive personal information.
• Right to nondiscrimination.You have the right not to receive discriminatory treatment because you’ve exercised any of your rights under the CCPA.

• Identifiers such as a real name, postal address, unique personal identifier, online identifier, internet protocol address, and email address.
• Information under Cal. Civ. Code §1798.80(e), such as your name, address, telephone number, or any financial information.
• Commercial information, such as information related to products or services you’ve purchased.
• Internet or other electronic network activity information, such information regarding your interaction with the Portnox Products.
• Geolocation data.
• Audio, electronic, visual, or similar information, such as audio recordings of calls with you.
• Inferences drawn on the information above, such as aggregated metrics.
• Account log-in or credit card number in combination with your credentials allowing access to your account.

• Identifiers such as a real name, postal address, unique personal identifier, online identifier, internet protocol address, and email address.
• Information under Cal. Civ. Code §1798.80(e), such as your name, address, telephone number, or any financial information.
• Commercial information, such as information related to products or services you’ve purchased.
• Internet or other electronic network activity information, such information regarding your interaction with the Portnox Products.
• Geolocation data.
• Audio, electronic, visual, or similar information, such as audio recordings of calls with you.
• Inferences drawn on the information above, such as aggregated metrics.
• Account log-in or credit card number in combination with your credentials allowing access to your account.

Supplemental Notice for Virginia

• Right to access.You have the right to access your personal information and obtain a copy of it in a portable and readily usable format.
• Right to correct.You have the right to correct errors in your personal information.
• Right to delete.You have the right to have your personal information deleted.
• Right to opt out.You have the right to opt out of behavioral advertising, automated profiling, and sales of personal information.

Changes to this Privacy Policy

Contact Us